Eye Contact
Looking at people eye while talking could be uncomfortable because of shyness or lack of confidence. Establishing an eye contact it doesn't mean that staring in people eye and obviously it will look very awkward. When establish eye contact maintain it for less than 6-7 seconds and after this time passes slowly glance at the side and again go back to establish eye contact.
Be more focused on establishing eye contact when you are listening someone rather than talking. Try to analyse in yourself about the topic which you are listening and remember that while you are listening and maintaining eye contact, you should smile and maintain the habit of asking at least one question. Practice this every day while communicating with family, friends and colleagues to enhance the skill.
When you listen, just listen
Never interrupt or don't jump in with solution. When you listen someone talk about the problem, refrain from suggesting solution. Most of us don't want your advice any way. If we expect, we will ask for it. Somewhere way down the line, if you absolutely burst with the brilliant solution ask for the permission of speaker first.
Get rid of Distractions
In present generation smartphone plays big role in human life. But smart phone screen and computer screens are distracting when someone is trying to talk to you, so make sure you are turning your full attention to the person needing to be listened and use any of this kinds of device is rude and signals that you are not paying the attention, if it is important walk away to any quieter place and give them time and focused attention.
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